Jacksonville, FL 32256
Responsible for assisting physician and physician assistants with patient care, clerical, environmental and organizational tasks. Responsible for patient rooming/interviews and chart management. Provides information to patients so they may fully utilize and benefit from clinical services. Conveys a positive image of the practice.
Responsibilities and Duties
Develop and maintain proficiency in the use of the Practice Management and Electronic Health Records Systems
Fulfills patient care responsibilities as assigned which may include, organizing patient flow; accompanying patients to exam room; assisting patients as needed, collecting patient history; assisting the physician and physician assistants with various procedures; relaying instructions to patients/families; answering calls and providing pertinent information, post-operative follow-up with patients and communication prescriptions to pharmacy and referring patients to Vestibular Therapy to include insurance verification and certification of the therapy office.
Fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning exam rooms, instruments and equipment between patient visits to maintain infection control, cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting and sorting supplies; restocking exam rooms.
Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.
Qualifications and Skills:
Knowledge of healthcare field and medical specialty. Knowledge of legal responsibilities relating to patient confidentiality. Skill in performing tasks appropriately. Skill in tact and diplomacy in interpersonal interactions. Skill in operating all office/medical equipment. Skill in answering the telephone in a helpful and pleasant manner and using a multi-line telephone system. Ability to learn and retain information regarding patient care. Ability to project a pleasant and professional image. Ability to demonstrate compassion and caring in dealing with others.
Education: High School diploma, some college preferred. Certificate in Medical Assisting required.
Experience: Minimum of one year work experience in a medical office setting preferred.
Physical/Mental Demands: Must be able to us appropriate body mechanics techniques when making patient transfers and helping patients. Must be able to lift up to 30 pounds of supplies.