Ponte Vedra Beach, FL 32082
Title: Maintenance Representative
Location: Ponte Vedra Beach, FL
Payrate: $13-$14/hr based on experience
One of the largest multi-destination, technology-enabled property management companies in the United States is looking for a customer-centric Service Desk Agent to join their team. This position is an office position and will not require travel. The candidate that will succeed in this position will be able to:
Implement, manage, and continuously improve processes and procedures, ensuring the highest quality maintenance services and part replacement needed.
Perform and schedule routine preventive maintenance procedures in a timely manner.
Provide on-call maintenance and repair procedures in a timely manner as appropriate.
Interact with guests and owners to address concerns and/ or delivery amenities.
Drive alignment of standardized processes across the maintenance function.
Align with the Maintenance Manager to plan maintenance work.
Identify and work with subcontractors to ensure provided services and products meet standards.
Build relationships with vendors and suppliers to support the needs of the Company.
Manage and update all Keep Trak maintenance systems.
Manage reports and scheduling of Preventative Maintenance and Corrective Maintenance.
Have schedule flexibility and be able to work weekends and holidays as necessary
Serves guests by creating and analyzing work orders; investigating guest complaints and asking questions to properly identify the problem; schedule the appropriate type of technician for the service call and follow up till guest s full satisfaction.
Create service orders by tracking all service orders initiated by phone or email from customers in timely manner.
Continually following up with guests. Prior to dispatch to advise the guest, property owner of expected time, date and duration of service. Post completion to ensure service was performed to guest s and Property owner satisfaction.
Complete service orders to ensure material and time is accurate to be billed and closing the ticket so it can move to the billing department with the proper and detail note.
Make sure to look all open service orders and not overloaded one vendor or technician.
Prepares service orders by studying all other documents like inventory sheet, preferred vendor list and lock box information.
Updates service orders with technician time, equipment and materials used, notes from the customers, internal notes, and technician notes.
Documents service orders by completing forms, reports, logs, and records.
Maintains customer confidence by expressing technical understanding of customer s problems and needs and by keeping service information confidential.
Return all phone message, emergency phone line though our answering service within 24 hours.
Replay and resolve all emails within 24 hours.
Required Education and Experience
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Working expertise of small hand and power tools and have basic tools to bring to the work environment.
Must be able to understand basic safety practices.
General pool knowledge is a plus.
A positive attitude where we can train for success.
Able to work flexible hours and weekend days required.
Able to lift up to 25 pounds.
Additional Eligibility Qualifications
Prior work experience in a service industry, preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.