Bilingual Customer Service- Spanish
Jacksonville, FL 32226
JOB DESCRIPTION: Logistics Customer Service Job Type: Full-time Education: High school or equivalent with at least 1-2 years experience in the field or in a related area. Familiar with a variety of field s concepts, practices, and procedures. College degree not required but preferred. Experience: Logistics Export & Imports: 1 year Salary: $18.00 per hour Location: Jacksonville, FL Language: Bilingual English & Spanish Primary Duties: Functional areas of responsibilities could include, but are not limited to, distribution, inbound / outbound customs requirements and procedures as well as contacting suppliers for documentation and notifications to customers. Schedule outbound and inbound shipments. Provide input and complete freight bills. Assist with the communications with carriers when issues arise. Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements. Prepare and review invoices, BL, AWB, HBL, MBL for accuracy. Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo. Ensure all supporting documents are accurate, available and applicable to the customer order/shipment. Organize pick-up schedules as applicable for cargo. Request Bills of lading from shipping lines. Scan and upload invoices, shipping documentation, as part of company guidelines. Compile and submit accurate, regular and timely reports as requested. Provide customer statistics regarding shipments via email or through verbal transmission. Keep communication flowing with customer on a daily basis to ensure the highest customer service. Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer. Report and document any irregularities to Supervisor immediately.