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Bilingual Customer Service- French

Jacksonville, FL 32246

Post Date: 05/04/2018 Job ID: 6095 Industry: Clerical Pay Rate: $14.50 - $14.50

Title: Bilingual Customer Service Representative (French and English)

Location: Jacksonville, FL (Southside)

Pay: $14.50/hour

Schedule: Monday-Friday 9am-6pm

Provides assistance to customers and sales force by working independently and as part of a team to ensure that all requests received are processed accurately within the quickest possible turnaround time. Ensure the highest level of customer service is provided at all times.

Responsibilities:

    Process several types of requests on a daily basis
    Provide guidance throughout the request to ensure customer requirements are met
    Communicate verbally via phone or in writing via email
    Navigate multiple systems and databases simultaneously Monitor several email boxes to ensure requests are processed promptly
    Conduct research in company databases when requested
    Obtain and provide ETA information to appropriate parties for unavailable product
    Compile sales/order history reports when requested
    Coordinate with internal departments to ensure that requests are processed accurately

Requirements:

    High School Diploma
    Customer service experience preferred but not required
    Clear understanding of Microsoft Office applications
    Fluent in both English and French is a MUST

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